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- Exchange Policy
Customer satisfaction is our #1 goal. We pride ourselves on using only the best manufacturers and we are proud of our record. But, if for some reason you are not satisfied, notify us immediately. All legitimate return claims will be honored.
In order to process your claim quickly and fairly, the below procedures are required.
In the unlikely event that you would need to cancel your order, you may contact us with your full name and email that you made the purchase with. If you are unable to cancel your order, this means your order has already been processed. It is no longer possible to change or cancel your order. Please contact our Customer Service Department at 812-477-5447 as soon as possible.
Return requests must be made within 10 days of receipt of order. To obtain an R.A.#, call our Customer Service Department at: 812-477-5447.
The R.A.# must appear on the outside of all cartons or packages or it will be refused by our receiving department.
1. Return package via US Mail, FedEx or UPS (do not return collect).
2. Package the product carefully to insure its safe arrival to:
Midwest Uniform Suppliers
7201 E. Virginia Street
Evansville, IN 47715
3. Return only the items that have received a return authorization number.
4. Return must be made within 10 days of receipt of R.A.#.
No exchange or store credit will be issued until an inspection of the merchandise is completed and approved by the returns department. Any deviation from our policies will delay issuing your exchange or store credit.
Midwest Uniform Suppliers will accept exchanges of unwashed, unworn merchandise in resalable condition.
In an effort to be fair and consistent with all of our customers and continue to provide you with our best possible service, there are certain exchanges that we do not accept.
These include washed or worn merchandise, customized (embroidered) merchandise, seasonal and holiday prints and discontinued styles, colors and prints.
Midwest Uniform Suppliers will exchange merchandise or issue a store credit for the amount of the returned garment(s) as per your request. If an exchanged item is to be shipped back to a customer, the $6.99 shipping charge will be the customer's responsibility for payment. No refunds will be given!
Because we guarantee our garments to be free of defect in workmanship and fabric flaws, defective garment(s) may be returned within 10 days. When returning, clearly mark the defective area. Exchange or store credit will be issued only after our returns department has inspected and determined that the garment was a manufacturer's defect. If the garment has been worn, please wash before returning. (Must follow the above procedures.) Headwear and Medical Equipment is not returnable unless defective and then exchange or full refund will be given.
Shipping inaccuracies (items not ordered, wrong style, wrong color, etc.) should be reported within 5 days of receipt of goods.
Report shortages in shipment to the Customer Service Department within 5 days of receipt of shipment.